Ecommerce businesses can be run from anywhere, from Karachi or London, from Sydney or Los Angeles, but what happens when a customer wants to return a product for any number of reasons? Processing the return can be a logistical nightmare for both you the merchant and your customer. Here are a few options:
The first option would be to return the product straight to your provider. If said provider is in China, the customer will need to buy postage with tracking to the source in China, so you are notified once it is delivered and refund the customer. However simple it may seem, customers do not like this, from the fees to a number of other issues that may ensue. A simple return may end with negative reviews and social media backlash.
Option #2 is to hire a company that provides centralized returns management for drop shippers in the USA, such as Interloper.com. The company is in ecommerce dealing with specialty computers and branches out in managing returns for themselves and other shippers thanks to their accounts with the UPS, USPS and FedEx. You can sign up for Returns Management and they will immediately provide you with an address and account number. Then, the customer can simply ship it to their U.S. warehouse, a simple and inexpensive local postal transaction, they will get it in a couple of days and you can refund the customer.
Interloper.com can then aggregate all your returns and send them to you in one package or dispose off them any other way you wish.
Your customers will be happy and your returns management cost will be significantly lower.
You can get in touch with Interloper.com and exchange information at http://bit.ly/returns1